Registration FAQ

(Information can and will be frequently updated – times especially can and may be changed)

 

Location

FanimeCon
San Jose Convention Center
150 W San Carlos St, San Jose, CA 95113
Lower level rooms in the new expansion

Clockwork Alchemy
Doubletree Hotel
2050 Gateway Plaza, San Jose, CA 95110

Hours

FanimeCon Registration Hours

Thursday: 3pm — 8pm
Friday: 8am — 7pm
Saturday: 8am — 7pm
Sunday: 8am — 7pm
Monday: 8am — 12pm

*Hours are subject to change without notice.

Prices

FanimeCon / Clockwork Alchemy 2015 Pre-Registration Full Weekend Membership Prices
Early Registration: $55
January 1st, 12:01am: $65
May 1st, 12:01am: $75

*Dates and times are subject to change without notice

FanimeCon / Clockwork Alchemy 2015 Membership Prices:
Full Weekend: $75
Friday: $45
Saturday: $50
Sunday: $50
Monday: $40
Half-weekend (Sunday and Monday): $65
Child (10 and under): Free with paid membership
*Child must be present at the time of badge pickup. Child memberships are created at-con only. Do NOT create an online account for the child.

What to bring if you paid online:

  • Valid government issued photo ID such as: a student ID, passport, driver’s license, or state issued photo ID card
  • E-postcard that will be sent to you after you pay for your membership and e-mailed to you in early May, before FanimeCon.
  • If you plan on coming to pick up your badge at our most impacted hours, please prepare and bring snacks and drinks for yourself.
  • If you have a child 10 and under, bring them with you when you pick up your badge so they may get registered with a Child badge (at-con only). The child MUST be accompanied at ALL TIMES with a guardian who has a paid membership.

 
What to bring if you will pay at the convention:

  • Valid government issued photo ID such as: a student ID, passport, driver’s license, or state issued photo ID card
  • Money: we accept cash, check, and all major credit cards
  • Visit the forums for more information on what con-goers may expect

Online Registration

Q: When/Where can I pick up my paid membership for Online registration?
A: Members who paid for their memberships online can pick up their badge starting on Thursday, May 21, 2015; they will not be mailed to you beforehand. You can pick up your badge at the FanimeCon Pre-paid line in the San Jose Convention Center or at Clockwork Alchemy.

Q: So I prepaid online, but does that mean that I HAVE to pick up my badge on Thursday?
A: No, Thursday is an additional option for prepaid members who wish to pick up their badge on that day. You can pick up your badge from Thursday-Monday during our open Registration hours.

Q: Can I purchase one-day registrations online?
A: Yes, but only on the day-of, during the specified hours below. You must also pick up your badge on the day-of.
Friday: 12:01am — 6pm
Saturday: 12:01am — 6pm
Sunday: 12:01am — 6pm
Monday: 12:01am — 11am

Q: I cannot make it to FanimeCon 2015 anymore. Can I get a refund or give my membership to a friend?
A: Memberships are non-transferable, and non-refundable as stated before checkout.


Group Registration

Q: What is Group Registration?
A: It is online registration for groups of 3 or more people. This is so that someone can pay collectively. There is no group discount.

Q: Do we get discounts?
A: There are no discounts for group registration.

Q: Who can pick up the collective group’s badges? What does the leader need to pick up the badges?
A: Only the group leader can pick up the badges. No one else may pick up the group’s badges — this is to prevent theft. The leader must have either a valid student ID or a valid government-issued photo ID during pick-up, otherwise no one can pick up their badges. WE ARE NOT RESPONSIBLE FOR THE DISTRIBUTION OF THE BADGES TO THE GROUP MEMBERS. Any lost badges will result in a re-print fee.

Q: Is there a group maximum for Group Registration?
A: No. If you have single memberships and would like to create a group, please fill out the form at r.fanime.com/groups in order to have your memberships merged into a group using your confirmation code found after payment.

Q: Is there a deadline for when we can add people into our groups?
A: Yes. The last date to add more people into your existing group will be April 29th. After this date, you will no longer be able to make any changes to your purchased registrations.


At-Con Registration

Q: What is At-Con Registration?
A: At-Con Registration is the purchasing of con memberships at the con. These memberships range from Full Weekend to One-Day memberships.

Q: When/Where do I go to purchase my membership for At-Con Registration?
A: You can purchase your membership starting on Friday, May 22, 2015, at the at-con registration line.

Q: Is this the only time I can purchase one-day memberships?
A: No, you may purchase one-day memberships only on the day-of, during the specified hours below.

Online:
Friday: 12:01 am — 6:00 pm
Saturday: 12:01 am — 6:00 pm
Sunday: 12:01 am — 6:00 pm
Monday: 12:01 am — 11:00 am

At the San Jose Convention Center:
Friday: 8:00 am — 7:00 pm
Saturday: 8:00 am — 7:00 pm
Sunday: 8:00 am — 7:00 pm
Monday: 8:00 am — 12:00 pm
*Please note that Clockwork Alchemy may have slightly different hours.

Q: If I buy a one-day membership but I want to come back for more days, what should I do?
A: During the convention, please come to the Special Registration line and let the staff know that you wish to upgrade your badge.

Q: Are kids 10 and under free?
A: Yes, kids 10 and under are free. However, you will need to register them at-con to get their child badge. Please do not register them online. When you are picking up your badge at-con, let the registration staff assisting you know that you will need to to register a child ten years old or under. The child must be present at the time of badge pick-up. The child must be accompanied AT ALL TIMES with a guardian who has a paid membership.


Payment

Q: What forms of payment do you accept for online registration?
A: We take all major credit cards.

Q: What forms of payment do you accept for at-con registration?
A: We will accept cash, checks, and all major credit/debit cards.

Q: So I made an online registration account before the price deadline, and now it’s after the deadline. Does this mean that when I pay, I will be paying what the membership price was when my account was made, or will I be paying the current price?
A: You will pay the current membership price, not the price of when your account was made.

Q: I registered online but I can’t make it to FanimeCon, even though I already paid. Do you give refunds?
A: As stated before payment checkout, we do not issue refunds.

Q: I registered online but I can’t make it to FanimeCon, even though I already paid. Can I transfer my membership to someone else?
A: As stated during checkout, memberships are non-transferable.


Pick-Up for Paid Online Registration Badges

Q: What time/days is Registration open at FanimeCon?
A: We will be open from Thursday to Monday of FanimeCon. Thursday will be pick-up exclusively for Paid Online Registration attendees only.

Q: What do I need to pick up my badge if I purchased my membership online?
A: Please bring a valid government-issued photo ID such as: a student ID, passport, driver’s license, or state issued photo ID card, along with your electronic postcard that will be attached to your registration account and emailed to you in early May, before FanimeCon.
Note: Driver’s/Learner’s Permit, and Birth Certificates are not valid forms of ID.

Q: What is the electronic postcard?
A: It is a document that you print out with your information about your registration on it. It will be available to you closer to FanimeCon — we will email you and make an announcement. This will contain important information necessary to pick up your badge.

Q: I am under 18 and do not have a driver’s license or passport. What do I do?
A: All FanimeCon members must have student ID or a valid government-issued ID. If an attendee is under 18 and does not have a government-issued photo ID or student ID, they can still pick up their badge if their parent or legal guardian accompanies them and the parent or legal guardian has a valid government-issued photo ID consistent with information on the attendee’s registration. The parent or legal guardian is not required to purchase a badge and does not need to accompany the attendee at all times, but they will still be responsible for the attendee’s actions.

Q: I am a parent or legal guardian that accompanied my child to pick up their badge; can I still accompany my child without purchasing a membership?
A: You are free to accompany your child throughout the convention concourse and video rooms, but you will not be able to enter special events or areas such as MusicFest, Black & White Ball, or the arcade/e-gaming area without a membership.

Q: Are badges mailed to my address or do I have to pick them up?
A: We do not mail badges, so you will need to pick them up during the listed hours for Registration.

Q: I can’t make it to the hours of Registration — can I have a friend pick up my badge for me?
A: We do not allow other people to pick up other people’s badges for them unless it is group registration and the leader picks up the badges.

Q: Where can we pick up our badges?
A: You can pick up your badges at the FanimeCon or Clockwork Alchemy convention.


Miscellaneous

Q: Can I come on Thursday to purchase memberships?
A: No, Thursday is only for pre-paid members who have already paid online and wish to pick their badge up at that time.

Q: I registered online, but my information has changed/is different than what is on my identification/I want to change my information. What do I do?
A: Please email us to change your information.

Q: Why does my information need to match my ID?

A: This is so we can verify that the person on the badge is actually you. Otherwise, without confirmation, we cannot give you your badge.

Q: What is the “Fan Name”?
A: It’s a secondary name that can be a nickname. It is optional, but please note that it must be family appropriate. Your legal first and last name will still be displayed on the badge in addition to the “name on badge”, but will be displayed smaller than your fan name.

Q: What happens if I have an obscene Fan Name?
A: We will replace your Fan Name with your legal name. Yes, this means your legal name will be shown twice.

Q: I have a 2 year old child. Do I still have to pay for a full weekend membership?
A: Yes, kids 10 and under are free. However, you will need to register them at-con to get their child badge. Please do not register them online. When you are picking up your badge at-con, let the registration staff assisting you know that you will need to to register a child ten years old or under. The child must be present at the time of badge pick-up. The child must be accompanied AT ALL TIMES with a guardian who has a paid membership.

Q: I am buying the membership for someone else; whose name do I put on it? Mine, or the person I am buying it for?
A: Because this is a membership, please put the person’s name that is attending FanimeCon. Please do NOT put the name of the credit/debit card holder. FanimeCon memberships are non-refundable and non-transferrable.

Q: Do I HAVE to put my real name?
A: Because we check for a valid government-issued photo ID when you pick up your membership, the legal names MUST match or we will not release the membership badge to you. In the past, we have accommodated individuals who are in the transgender community. If you feel listing your real name will cause you undue hardship, please email registration@fanime.com.

Q: I have a question I want to ask you at-con at Registration!
A: Great, please come see us at the Special Registration Line and we will be happy to assist you in any way we can.

(Information can and will be frequently updated – times especially can and may be changed)

Have questions about your hotel reservations? Email fanihousing@cmrus.com
Have questions about your account or the online registration process? E-mail fanireg@cmrus.com