Registration FAQ

(Information can and will be frequently updated – times especially can and may be changed)

Location

FanimeCon
The Hub, Parkway street level
San Jose Convention Center
150 W San Carlos St, San Jose, CA 95113

Hours

Thursday (5/24): 3:00 pm – 8:00 pm (ONLY FOR PREPAID PICKUP)
Friday (5/25): 8:00 am – 7 :00 pm
Saturday (5/26): 8:00 am – 7:00 pm
Sunday (5/27): 8:00 am – 7:00 pm
Monday (5/28): 8:00 am – 12:00 pm
*Hours are subject to change without notice.

Prices

FanimeCon 2018 Pre-Registration Full Weekend Membership Prices:
November 7, 12:00 am: $65
February 1, 12:00 am: $75
April 1, 12:00 am: $85
On-site: $85
*Dates and times are subject to change without notice.

FanimeCon 2018 At-Con Membership Prices:
Full Weekend: $85
Friday: $55
Saturday: $60
Sunday: $60
Monday: $50
Half-weekend (Sunday and Monday): $75
Child (10 and under): Free with paid membership

*Child must be present at the time of badge pickup. Child memberships can be created online or at-con.

What to bring if you paid online:

  • Valid photo ID such as: a student ID, passport, driver’s license, or state issued photo ID card
  • Confirmation E-Mail with QR code/barcode that was sent to you after membership payment (printed or digital ok)
  • If you have a child 10 and under, bring them with you when you pick up your badge so they may get a Child badge. The child MUST be present at time of registration and MUST be accompanied at ALL TIMES with a guardian who has a paid membership.

What to bring if you will pay at Registration:

  • Valid photo ID such as: a student ID, passport, driver’s license, or state issued photo ID card.
  • Money: we accept cash, check, and all major credit cards.

Visit the forums for more information on what con-goers may expect.


Online Registration

Q: When/Where can I pick up my paid membership for Online registration?
A: Members who paid for their memberships online can pick up their badge starting on Thursday, May 24, 2018; they WILL NOT be mailed to you beforehand. You can pick up your badge at the FanimeCon Prepaid line in the San Jose Convention Center.

Q: So I prepaid online, but does that mean that I HAVE to pick up my badge on Thursday?
A: No, Thursday is an additional option for prepaid members who wish to pick up their badge on that day. You can pick up your badge from Thursday-Monday during our open Registration hours.

Q: Can I purchase one-day registrations online?
A: Yes, but only on the day-of, during the specified hours below. You must also pick up your badge on the day-of.

Friday: 12:01 am — 6:00 pm
Saturday: 12:01 am — 6:00 pm
Sunday: 12:01 am — 6:00 pm
Monday: 12:01 am — 11:00 am

For example: You want to attend the convention only on Saturday, May 26th. You may ONLY purchase a Saturday Only membership on Saturday, May 26th starting at 12:01 a.m. ONLINE. If you would like to purchase a membership AT the convention, then you can do so the day of at the appropriate time that registration is open. You MAY NOT purchase a single day badge on a different day. (i.e You cannot purchase a Saturday Only, Sunday Only, or Monday Only badge on Friday, or a Sunday Only or Monday Only badge on Saturday, etc.)

Q: I cannot make it to FanimeCon 2018 anymore. Can I get a refund or give my membership to a friend?
A: Memberships are non-transferable and non-refundable as per our policy. Please purchase wisely.


Club Reg

Q: What is Club Reg?
A: Club Reg is a formalized process for corporations, school anime clubs, and organizations that need to pay and register via an invoicing process rather than the traditional online payment system.

Q: Do we get discounts?
A: There are no discounts for Club Reg.

Q: Who can pick up the collective group’s badges? What does the leader need to pick up the badges?
A: Only the group leader can pick up the badges. No one else may pick up the group’s badges. No one else may pick up the group’s badges — this is to prevent theft. The leader must have a valid government-issued photo ID during pick-up, otherwise no one can pick up their badges. WE ARE NOT RESPONSIBLE FOR THE DISTRIBUTION OF THE BADGES TO THE GROUP MEMBERS. Any lost badges will result in a reprint fee.

Q: Is there a group maximum for Club Reg?
A: No. However, there is a group minimum. We ask that anyone who wishes to take advantage of the Cub Reg system please have at least 10 badges to purchase.

Q: Is there a deadline for when we can add people into our groups?
A: You cannot add or subtract the number of badges you need after the invoicing process has begun.

Q:How do I start the Club Reg process?
A: Please email us at registration@fanime.com and we can start the invoice process.

Q:Where do I pick up my Club Reg badges?
A: Please come to the Special Registration line to get your badges printed out.

(Information can and will be frequently updated)


At-Con Registration

Q: What is At-Con Registration?
At-Con Registration is the purchasing of convention memberships at the convention. These memberships range from Full Weekend to One-Day memberships.

Q: When/Where do I go to purchase my membership for At-Con Registration?
A: You can purchase your membership starting on Friday, May 25, 2018, at the At-Con Registration line.

Q: Is this the only time I can purchase one-day memberships?
A: No, you may purchase One-Day memberships only on the day-of, during the specified hours below.

Online:
Friday: 12:01 am — 6:00 pm
Saturday: 12:01 am — 6:00 pm
Sunday: 12:01 am — 6:00 pm
Monday: 12:01 am — 11:00 am

At the San Jose Convention Center:
Friday: 8:00 am — 7:00 pm
Saturday: 8:00 am — 7:00 pm
Sunday: 8:00 am — 7:00 pm
Monday: 8:00 am — 12:00 pm

Q: If I buy a one-day membership but I want to come back for more days, what should I do?
A: During the convention, please come to the Special Registration line and let the staff know that you wish to upgrade your badge. You will only have to pay the difference between your single day membership and the weekend membership.

Q: Are kids 10 and under free?
A: Yes, kids 10 and under are free. Please do not register them online prior to May 15th. When you are picking up your badge at-con, let the registration staff assisting you know that you will need to to register a child ten years old or under. The child MUST be present at the time of badge pick-up. The child must be accompanied AT ALL TIMES with a guardian who has a paid membership.


Payment

Q: What forms of payment do you accept for online registration?
A: We take all major credit cards.

Q: What forms of payment do you accept for at-con registration?
A: We will accept cash, checks, and all major credit/debit cards.

Q: So I made an online registration account before the price deadline, and now it’s after the deadline. Does this mean that when I pay, I will be paying what the membership price was when my account was made, or will I be paying the current price?
A: You will pay the current membership price, not the price of when your account was made.

Q: I registered online but I can’t make it to FanimeCon, even though I already paid. Do you give refunds?
A: As stated before payment checkout, we do not issue refunds.

Q: I registered online but I can’t make it to FanimeCon, even though I already paid. Can I transfer my membership to someone else?
A: As stated during checkout, memberships are non-transferable.


Pick-Up for Paid Online Registration Badges

Q: What time/days is Registration open at FanimeCon?
A: We will be open from Thursday (5/24) to Monday (5/28) of FanimeCon. Thursday will be pick-up exclusively for Paid Online Registration attendees only.

Q: What do I need to pick up my badge if I purchased my membership online?
A: Please bring a valid government-issued photo ID such as: a student ID, passport, driver’s license, or state issued photo ID card, along with your confirmation email that will be attached to your registration account and emailed to you in early May, before FanimeCon.
*Note: Driver’s/Learner’s Permits and Birth Certificates are not valid forms of ID.

Q: I am under 18 and do not have a driver’s license or passport. What do I do?
A: All FanimeCon members must have student ID or a valid government-issued ID. If an attendee is under 18 and does not have a government-issued photo ID or student ID, they can still pick up their badge if their parent or legal guardian accompanies them and the parent or legal guardian has a valid government-issued photo ID consistent with information on the attendee’s registration. The parent or legal guardian is not required to purchase a badge and does not need to accompany the attendee at all times, but they will still be responsible for the attendee’s actions.

Q: I am a parent or legal guardian that accompanied my child to pick up their badge; can I still accompany my child without purchasing a membership?
A: You are free to accompany your child throughout the 1st floor convention concourse and video rooms, but you will not be able to enter the second floor concourse, special events or areas such as MusicFest, Black & White Ball, or the arcade/e-gaming area without a membership.

Q: Are badges mailed to my address or do I have to pick them up?
A: We do not mail badges, so you will need to pick them up during the listed hours for Registration.

Q: I can’t make it to the hours of Registration — can I have a friend pick up my badge for me?
A: We do not allow other people to pick up other people’s badges for them. This is a safety measure to ensure you get your badge.

Q: Where can we pick up our badges?
A: You can pick up your badges at the FanimeCon convention.


Miscellaneous

Q: Can I come on Thursday to purchase memberships?
A: No, Thursday is only for pre-paid members who have already paid online and wish to pick their badge up at that time.

Q: What happened to Clockwork Alchemy?
A: They have decided to branch out to their own convention completely independent from FanimeCon. Their maiden voyage convention is March 23-25, 2018 at the Hyatt Regency SF Airport in Burlingame. We encourage everyone to check it out and wish them all the best!

Q: I registered online, but my information has changed/is different than what is on my identification/I want to change my information. What do I do?
A: Please email us at registration@fanime.com to update your information!

Q: Why does my information need to match my ID?
A: This is so we can verify that the person on the badge is actually you. Otherwise, without confirmation, we cannot give you your badge.

Q: What is the “Fan Name”?
A: It’s a secondary name that can be a nickname. It is optional, but please note that it must be family appropriate. Your legal first and last name will still be displayed on the badge in addition to the “name on badge”, but will be displayed smaller than your fan name.

Q: What happens if I have an obscene Fan Name?
A: We will replace your Fan Name with your legal name. Yes, this means your legal name will be shown twice.

Q: I have a 2-year-old child. Do I still have to pay for a full weekend membership?
A: No, kids ten and under are free. Please register them online when you purchase your badge. When you are picking up/purchasing your badge at the convention, let the registration staff assisting you know that you will need to register a child ten years old or under. The child must be present at the time of badge pick-up. The child must be accompanied AT ALL TIMES with a guardian who has a paid membership.

Q: I am buying the membership for someone else; whose name do I put on it? Mine, or the person I am buying it for?
A: Because this is a membership, please put the person’s name that is attending FanimeCon. Please do NOT put the name of the credit/debit card holder. FanimeCon memberships are non-refundable and non-transferable.

Q: Do I HAVE to put my real name?
A: Because we check for a valid government-issued photo ID when you pick up your membership, the legal names MUST match or we will not release the membership badge to you. In the past, we have accommodated individuals who are in the transgender community. If you feel listing your real name will cause you undue hardship, please email registration@fanime.com.

Q: I have a question I want to ask you at-con at Registration!
A: Great, please come see us at the Special Registration Line and we will be happy to assist you in any way we can!

(Information can and will be frequently updated – times especially can and may be changed)

 

Have questions about your hotel reservations? Email fanimeconsupport@cmrus.com.
Have questions about your account or the online registration process? E-mail registration@fanime.com.
Want to provide FanimeCon with feedback/constructive criticism? Email feedback@fanime.com.

See you in May!