Attendee Services

Accessibility

FanimeCon covers a large area, including the San Jose Convention Center and surrounding hotels. While mobility aids are not available for rent from the convention directly, you can rent from a vendor and have the aid delivered to FanimeCon. Here is one vendor that we suggest: https://www.cloudofgoods.com/san-jose-ca/

If you have other questions about accessibility, please email access@fanime.com.

Attendee Relations

Attendee Relations are responsible for customer service and safety at FanimeCon. They are found throughout the convention helping FanimeCon attendees, and ensuring that the convention is as fun and safe as possible. Attendee Relations have a lot of responsibilities, but can often be found doing the following:

  • General Safety: Preventing unsafe behavior and activities (such as running, blocking doorways, etc…), and dealing with unsafe situations (spills, facility issues, etc…) as efficiently as possible.
  • Peace-Bonding: Props compliant with FanimeCon’s Weapons Policy must be tagged at the main Peace-Bonding Station.
  • Line and Crowd Control: Ensuring that crowds stay orderly, as well as keeping walkways, exits, safety equipment, and other areas clear.
  • Access Control: Checking IDs for age-controlled events, and verifying credentials for restricted areas.
  • Escort Duties: Providing safety escorts for staff and attendees as needed or requested.
  • Policy Compliance: Enforcing the Weapons Policy and Code of Conduct.
  • Attendee Relations are also equipped to assist with emergencies, harassment, or missing persons. Attendee Relations are the fastest and most efficient way to verify situations, inform the proper authorities, or service personnel.

If you have an issue which you believe requires Attendee Relations assistance, find the nearest staff member or 1 (415) FANIME1 (1-415- 326-4631), and we will do our best to help you.

Fan Storage

Fan Storage allows all of our attendees to store items, for a small fee, whether they will be staying in the hotels or not.

What is the Fan Storage department?
Hotel checks tend to fill up quickly and are unable to typically handle the load of bags, especially on Monday (which is when nearly all of our attendees check out). This puts each hotel in a tough spot as they can (and have) run out of room very quickly so we are offering to help them and you out!

Where can I find the fan storage room?
We are located on the first floor of the Hilton Hotel at Market Rooms 1 and 2, next to the Affinity restaurant.

What are the hours for the item check room?
The hours are as follows:

Friday 2:00 pm to 8:30 pm
Saturday 10:00 am to 8:30 pm
Sunday 10:00 am to 8:30 pm
Monday 10:00 am to 3:30 pm

Is there a cost to hold items?
Yes. Please see the pricing table below.

$2 – A coat or similar item that is on a hanger
$3 – A small to medium bag (purse to backpack)
$5 – Anything larger than a medium bag (large bag, item, luggage, oversized props, etc.)

This year we are also offering the option of Flat rate boxes. Flat rate boxes are an option that lets fans “rent” out a box that they only have to pay $5.00 once for, and are allowed to put as many things into it, as long as it fits into the box without sticking over the top. All items may have one free in & out privilege.

Disclaimer and Fine Print
FanimeCon’s Check Department will be on first come first served basis and if we get filled to capacity we will be unable to take in more items until some of the older ones are picked up. There are no in & out privileges. If you request to get an item out of a bag there will be a charge to put it back in storage. There is no time limit, but the charge is per day of storage. We will offer a one hour grace period in the morning to pick up items that were accidentally forgotten or unable to be retrieved the night before without incurring additional charges.

Info Desks

Are you lost? Are you late? Well look no further than your friendly neighborhood Info Desk, conveniently located on the first and second floors of the San Jose Convention Center. Our volunteers are happy to answer any questions you may have from the nearest bathroom, to the location of particular panel, or the hours of the Fanimaid Café. We’ve got maps, information, and more! So stop by and we’ll help you find what you need and get you back to having a wonderful weekend. We’re here for you any time during convention hours. Info Desk: we have the answers!

Locations and Hours

Info Desk Main: San Jose Convention Center – Near Stage Zero
Thursday: 5:00 pm – 10:00 pm
Friday: 10:00 am – 10:00 pm
Saturday: 10:00 am – 10:00 pm
Sunday: 10:00 am – 10:00 pm
Monday: 10:00 am – 2:00 pm

Info Desk 2: San Jose Convention Center – Inside Reg
Thursday: 3:00 pm – 8:00 pm
Friday: 9:00 am – 7:00 pm
Saturday: 9:00 am – 7:00 pm
Sunday: 9:00 am – 7:00 pm
Monday: 9:00 am – 11:00 am

Lactation Room

The San Jose Convention Center now offers a Lactation Room on the second floor of the Convention Center, outside Artist Alley near the bathrooms. It is available during the operating hours of the convention to all who require the space. If you have any difficulty accessing or using the room, please find the nearest staffer and ask for assistance.

Lost & Found

Lost & Found is just that — where to go to look for or turn in a lost precious. If you’ve found someone’s lost precious, please bring it to us and we’ll hold it for them. If you’ve lost your precious, come by and describe it to us — hopefully someone else has already given it to us.

Note: Please be patient when trying to track down something you’ve lost. Many people who find a lost item or badge turn it in when they have a chance, which is not always right when they find it or when you’ve lost it.

Lost & Found turns over all items to the San Jose Convention Center (SJCC) after the convention. The SJCC will hold the items for three months. Please get in touch with Lost & Found after the convention at lost@fanime.com for the SJCC contact information. Please don’t email us during the convention; we will be busy reuniting attendees with their items.

Location and Hours

Hilton – San Carlos
Friday 8:00 am – Saturday 3:00 am
Saturday 8:00 am – Sunday 3:00 am
Sunday 8:00 am – Monday 3:00 am
Monday: 8:00 am – 2:00 pm

Parent Lounge

We are not offering a Parent Lounge for FanimeCon 2023, check for more updates next year!

Peacebonding

If you are cosplaying with a prop during FanimeCon, you MUST get your prop Peacebonded before attending any other FanimeCon programming. Please familiarize yourself with our Props & Weapons Policies.

Location and Hours

San Jose Convention Center – Opposite Reg
Thursday: 3:00 pm – 7:00 pm
Friday: 8:00 am – 8:00 pm
Saturday: 8:00 am – 8:00 pm
Sunday: 8:00 am – 8:00 pm
Monday: 8:00 am – 2:00 pm

Policy Relations

Policy Relations is a department that works with Convention Security to address and resolve safety concerns during the convention. If you or someone you know feels unsafe for any reason, we encourage you to notify any FanimeCon staff or Convention Security staff as soon as possible and we will do everything in our power to assist you.

You can also reach us by sending a TEXT to 1 (414) FANIME1 (1-414-326-4631).