Attendee Services

Attendee Relations

Attendee Relations are responsible for customer service and safety at FanimeCon. They are found throughout the convention helping FanimeCon attendees, and ensuring that the convention is as fun and safe as possible. Attendee Relations have a lot of responsibilities, but can often be found doing the following:

  • General Safety: Preventing unsafe behavior and activities (such as running, blocking doorways, etc…), and dealing with unsafe situations (spills, facility issues, etc…) as efficiently as possible.
  • Peace-Bonding: Props compliant with FanimeCon’s Weapons Policy must be tagged at the main Peace-Bonding Station located in Santa Clara I on the second floor of the Hilton.
  • Line and Crowd Control: Ensuring that crowds stay orderly, as well as keeping walkways, exits, safety equipment, and other areas clear.
  • Access Control: Checking IDs for age-controlled events, and verifying credentials for restricted areas.
  • Escort Duties: Providing safety escorts for staff and attendees as needed or requested.
  • Policy Compliance: Enforcing the Weapons Policy and Code of Conduct.
  • Attendee Relations are also equipped to assist with emergencies, harassment, or missing persons. Attendee Relations are the fastest and most efficient way to verify situations, inform the proper authorities, or service personnel.

If you have an issue which you believe requires Attendee Relations assistance, find the nearest staff member or send a text message to 1 (415) FANIME1 (1-415- 326-4631), and we will do our best to help you.


Info Desks

When something changes at FanimeCon, who do you ask? Your friendly neighborhood Info Desk! Info Desk is here to help with your burning questions about FanimeCon. Trouble navigating to point B from point A? Need to know when, and where, a specific event is happening? Have a random question, that you just need to know the answer to? Just look for one of our Info Desks throughout the San Jose Convention Center, the Fairmont San Jose, and the DoubleTree hotel; or you can ask one of our walking Info Desk teams in the San Jose Convention Center. They’ll be happy to answer all your questions. Info Desk: We have the answers to your questions.


Fan Storage

Fan Storage allows all of our attendees to store items, for a small fee, whether they will be staying in the hotels or not.

What is the Fan Storage department?
Hotel checks tend to fill up quickly and are unable to typically handle the load of bags, especially on Monday (which is when nearly all of our attendees check out). This puts each hotel in a tough spot as they can (and have) run out of room very quickly so we are offering to help them and you out!

Where can I find the fan storage room?
The Fan Storage room is located in the Hilton Market Room, on the first floor of the Hilton Hotel right next to the Affinity Restaurant & Bar. There will be signs in front of the room as well to help guide the way (it is also listed on the map and you can also ask one of our many Info Desks).

What are the hours for the item check room?
The hours are as follows:

Friday 8:30 am – Saturday 3:30 am
Saturday 8:30 am – Sunday 3:30 am
Sunday 8:30 am – Monday 3:30 am
Monday: 8:30 am – 3:00 pm

Is there a cost to hold items?
Yes. Please see the pricing table below.

$2 – A coat or similar item that is on a hanger
$3 – A small to medium bag (purse to backpack)
$5 – Anything larger than a medium bag (large bag, item, luggage, oversized props, etc.)

This year we are also offering the option of Flat rate boxes. Flat rate boxes are an option that lets fans “rent” out a box that they only have to pay $5.00 once for, and are allowed to put as many things into it, as long as it fits into the box without sticking over the top. All items may have one free in & out privilege.

Disclaimer and Fine Print
FanimeCon’s Check Department will be on first come first served basis and if we get filled to capacity we will be unable to take in more items until some of the older ones are picked up. There are no in & out privileges. If you request to get an item out of a bag there will be a charge to put it back in storage. There is no time limit, but the charge is per day of storage. We will offer a one hour grace period in the morning to pick up items that were accidentally forgotten or unable to be retrieved the night before without incurring additional charges.


Lost & Found

Lost & Found is just that — where to go to look for or turn in a lost precious. If you’ve found someone’s lost precious, please bring it to us and we’ll hold it for them. If you’ve lost your precious, come by and describe it to us — hopefully someone else has already given it to us.

Note: Please be patient when trying to track down something you’ve lost. Many people who find a lost item or badge turn it in when they have a chance, which is not always right when they find it or when you’ve lost it.

All Lost & Found items are held for a three month period after the convention, after which they are then turned over to the San Jose Convention Center. To contact Lost & Found after the convention, email lost@fanime.com. Please do not email us during the convention, as it will not be received!


New Mom Rooms

We have set aside a room for new mothers to make use of during the convention. Whether it be for some much-needed privacy or just to have some peace and quiet, this private space will be available in the Hilton San Jose.

The key is available at ConOps on the Hilton San Jose’s second floor. The room is open for use during ConOps hours.


Parent Lounge

Exhausted from venturing through the hustle and bustle of the convention? Not really sure about this whole FanimeCon thing your kids have dragged you to? Consider taking the load off at our pleasant Parent Lounge!

Located on the first floor of Hilton San Jose, this is a place for parents to kick back without worrying about accidentally walking through a photo shoot or tripping over someone’s prop. Relax and take a breather at the Parent Lounge before going out to explore the rest of FanimeCon!


Peacebonding

If you are cosplaying with a prop during FanimeCon, you MUST get your prop Peacebonded before attending any other FanimeCon programming. Please familiarize yourself with our Props & Weapons Policies.


Policy Relations

Policy Relations is a new department that will work with Convention Security to resolve customer service concern. If you or someone you know feels unsafe for any reason, you are encouraged to notify any FanimeCon staff or Convention Security staff or Convention Security staff and we will do everything in our power to assist you.

You can also call or send a text message to 1 (415) FANIME1 (1-415-326-4631).